You can find this out on both the product container and outer carton (if any). As part of EU cosmetic directives (a.k.a. the rules the beauty industry have to follow in Europe), the Period After Opening (PAO) appears as a little picture of an open jar with a number displayed in the middle.
The number tells you how long an opened product can be kept (for instance, 12M indicates 12 months).
We'll let you know the PAO information for our personal care products such as our bath and body, hand washes and lotions, hair products and skincare. We don’t provide this information for our candles, fragrances for the home or accessories.
The testing carried out during the development of our products makes sure that they're all safe and perform at their very best for a minimum of three years since we blended them at our Elsenham factory in the UK.
If you do spot any changes in the appearance or performance of any of our products, our Quality Review team is on hand to investigate and retest the products to ensure their quality hasn't been affected.
Simply send the product(s) together with your postal address and copies of any correspondence you've had with our Customer Service team to our Customer Feedback Manager at this address:
Customer Feedback Manager
For peace of mind, send the product(s) back via recorded delivery or have proof of postage in case they go missing in the post.
Our Quality Review team will then carry out a full investigation. This should take approximately 7 - 10 working days after posting your item. Our Customer Feedback Coordinator will then let you know their findings.
Most of our products are fine to use but we do think it's best that you carry out a quick patch test when you're pregnant if you're using the products for the first time or if you haven't used our products for a while. This is because your skin can become more sensitive during and after the pregnancy months. Our Body Remedies Sleep range contains lavender oil - just to be sure, we think you should ask your doctor about using this.
If you're ever unsure about using some of our products while you're pregnant, ask your doctor for advice before using them.
All of our products are not officially certified as being vegan* friendly, however we can confirm that our products do not contain any animal derived ingredients, with the exception of our Vitamin Lipsaver, Pear & Honey collection, Oudh Accord & Gold Single Wick Candle, Oudh Accord & Gold Three Wick Candle and our Ultra Milk soap which is available exclusively in selected hotels. *No ingredient of animal origin***Back to top***
Whilst our Milk Musk Eau de Parfum and Scented Candle are vegan, the first production batch of our Milk Musk Eau de Toilette, Bath & Shower Gel and Body Lotion are vegetarian.
We’d like to reassure you that our Milk Musk collection does not contain milk; the comforting scent of milk has been created from a unique fragrance composition by our Senior Perfumer Maïa Lernout. The non-vegan ingredient used is ambrettolide, derived from shellac resin. Widely used in cosmetics and as a food additive, shellac resin is compatible with a vegetarian but not a vegan diet. We’ll soon be replacing ambrettolide with a vegan alternative.
We’re proud to share with you that all of our products will be 100% vegan by 2021.
We only include ingredients that are safe and legally allowed in cosmetics products worldwide. Although there has been considerable media interest regarding the use of parabens, there has been no proof whatsoever that these preservatives have negative effects. We can confirm that our recent relaunch of our core body and hand ranges are completely paraben free, as are our Body Remedies and skincare collections. We’d also like to reassure you that any new blends we launch will also be paraben free. Our previous blend editions do contain parabens, used as preservatives to keep our products safe and at their best.***Back to top***
Our products are not SLES free.
Sodium laureth sulfate (SLES) is part of a family of ingredients known as surfactants. They've been widely used for many years as a cleansing agent in personal care products such as body wash, shampoo and toothpaste. We know from scientific studies that SLES is safe for use in cosmetics and toiletries and is widely used in the EU, USA and Japan.
We test our products using a reputable third party test house with professionals who are highly trained. This means we have efficient and accurate information to meet our business needs.***Back to top***
Sorry, our chrome wall dispensers are exclusive to our hotel partnerships. They aren't sold as retail products so can't be bought for personal use.
It's not all bad news - we've got some hand wash and lotion accessories available for purchase. View our hand wash holders range »
All our products contain ingredients of the highest quality and at levels that are globally recommended for safe use (however they are not formulated for children under three). We also carry out an extensive product safety testing process.
Molton Brown is fully compliant with the EU cosmetic directive and all other leading cosmetic regulations globally.
We like to treat you so we include a sample with every order - you can choose your favourite during checkout. If you've seen one of our products that has really caught your eye and you'd love to try it, let us know by following the below instructions:
Once you've made your order, give our Customer Helpline team a call free on 00 800 4585 00 76, who are by the phones 8am - 6pm (UK Time) Monday to Friday. If you'd prefer, email email@example.com with your sample request - don't forget to quote your most recent order number*. Samples are subject to availability and are limited to two per request. If we don't have the samples you've chosen this time, we'll make sure we replace them with alternatives we think you'd like.
To get a taste of our entire product range (and enjoy an impromptu shopping spree), pop into your nearest Molton Brown store for a consultation. Find your nearest store here »
*Only orders that have been made within a month of your sample request will be considered.
Sorry, we don't sell our samples so we can't offer them as wedding favours or goody bags.
Twice a year we run special offers in our stores, department store concessions and online, usually after Christmas and during June and July. As part of this we tend to include special sets consisting of 10 x 50ml products in a variety of fragrances which are perfect for wedding favours or goody bags.
To stay in the know about our latest must-haves, new product launches, gift ideas and exclusive news, including any promotional offers, join our newsletter here or click on the 'newsletter sign up' link at the top of the page.
Our bath and shower gels are made with flip top lids which allow you to easily control the perfect amount of gel you'd like to use. We think the flip tops are much better travel companions (if you're doing a spot of globetrotting and can't be parted from your 300ml bottle). Our hand washes, lotions and body creams are made with the pump tops attached but we don't sell these separately.***Back to top***
To find out how to sort your waste or locate your nearest collection sites, visit www.consignesdetri.fr.***Back to top***
We are trialling a new option where your complimentary gift box will arrive in flat-pack form so you can assemble it at home. Our signature tissue paper will also be included, carefully folded on the inside. Simply unfold the box, which will easily pop into shape, and arrange the tissue paper with your individual touch.
This option ensures that your products and gifting essentials arrive in pristine condition for you to present to your loved ones.
Whilst we appreciate that the discontinuation of a beloved luxury can be disappointing, it’s an intrinsic part of how we grow as a brand and allows us to offer you exciting new products.
We understand that our collections have many loyal devotees, so we assure you that the discontinuation of any product is never taken lightly. We make sure to review our collections carefully before discontinuing the line.
You’ll be able to discover alternative fragrances in-store where a Team Member will be happy to introduce you to our olfactive library. Alternatively, you can get in touch with our Customer Helpline team free on +44 (0) 808 1781188 (8am – 6pm GMT , Monday to Friday) or email firstname.lastname@example.org.