Gift Card FAQs

How do I know if my order has been successful?

You'll receive an order confirmation to the email address you used to place the order. Please note this may take up to 24 hours from the date of order placement in some cases.

I was given an order reference once I had completed checkout, but I am yet to receive an order confirmation?

If you received an order number on the final checkout page, this means your order is being processed and we’ll be in touch with an update soon.

How do you store my personal details?

When you visit our website, our server automatically recognises your domain name, but your email address remains private. We only collect the domain name and associated information on what pages you access or visit.

If you email us, we'll take a note of your email address as well as information volunteered by you through surveys and/or if you register on our site, such as your name, address, phone number, gender and date of birth.

We collect this information to make our site even better, keep you in the know about updates and to get in touch with you to hear your thoughts.

What happens if my payment is declined?

If your payment is unsuccessful for any reason, you'll see a declined message displayed on the final checkout page. We suggest that you return to the checkout page to make sure all the details you entered are correct before trying to re-submit your order. You'll be able to update your payment options with a different method if necessary.

If you need help, contact our Customer Service team by using this form and they will do everything they can to help.

Can I cancel my order once I have received confirmation?

If your product hasn't been dispatched already, it may be possible for us to cancel your order before the goods have left our warehouse. Get in touch with our Customer Service team by using this form and they will do everything they can to help.

If your goods have already been dispatched, you can refuse the delivery of the order which will then be returned to us. Once this has returned to our warehouse, we'll give you a full refund minus the original postage and packaging cost.

If you've already received the goods, please see our cancellation policy for full details on how to return them to us.

How do I send a gift to someone else?

At checkout, we'll ask you to enter a delivery address. If you've already registered and have saved this delivery address as part of your address book, you can simply choose this option when prompted.

If you haven't done this, enter the delivery name and address of the recipient in the space provided. We hope they love their Molton Brown gift.

Will the recipient see the prices of the gifts I've bought?

We include a dispatch note inside the box that simply lists what products are included without any pricing shown.

Orders being shipped overseas require Customs Declarations, fixed to the outer carton for them to process the goods and allow them to enter a particular country or state.

What's the exterior packaging like?

All our products are dispatched in a simple brown cardboard box. There is nothing on the outer packaging to let you (or anyone else) know where the parcel has come from. If the order is being shipped overseas, customs will need more information on the outer packaging in order for them to allow the goods to enter a particular country or state. Whether it's here in the United Kingdom or across the pond, there will be a lovely gift all tucked up in the box.

Can I have my order gift boxed?

We offer an optional complimentary gift box (it's all about the special touches, after all) with all orders. You can choose this option on the basket page. This service is one box per order. Some of our products are already all wrapped up in their own custom presentation boxes and so won't need to be gift boxed. To find out more, browse our product information pages.

Why has my gift box arrived in a flat-pack format?

To prevent any damages during postage, your complimentary gift box will arrive in flat-pack form so you can assemble it at home. Our signature tissue paper will also be carefully folded on the inside. Simply unfold the box, which will easily pop into shape, and arrange the tissue paper with your individual touch. This means your gifting essentials arrive in pristine condition for you to present to your loved ones.

This option ensures that your products and gifting essentials arrive in pristine condition for you to present to your loved ones.

Do you offer free samples?

We love treating you, so we include a complimentary sample with every order - you can choose your favourite during checkout.

If you've seen one of our products that has really caught your eye and you'd love to try it, let us know. Once you’ve made your purchase, contact our Customer Service Team by using this form with your sample request - don't forget to quote your most recent order number.*

Samples are subject to availability and are limited to two per request. If we don't have the samples you've chosen this time, we'll make sure we replace them with alternatives we think you'd like.

To get a taste of our entire product range, pop into your nearest Molton Brown store for a Personal Fragrance Consultation. Find your nearest store here.

*T&Cs apply. Only orders that have been made within a month of your sample request will be considered.

Can I buy your sample-sized products as wedding favours or for goody bags?

We don't sell our samples, so we can't offer them as wedding favours or for goody bags.

However, twice a year we do run special offers in our stores, department store concessions and online. As part of this, we tend to include special sets consisting of 10 x 50ml products in a variety of fragrances which are perfect for wedding favours or goody bags.

To stay in the know about our latest must-haves, new product launches, gift ideas and exclusive news, including any promotional offers, join our newsletter here or click on the 'Newsletter Sign Up' link at the top of the page.

We may also have options in our outlet locations that will suit your requirements. Get in touch with one of our outlets teams to see what they have available. Find your nearest outlet using our store finder here

I've forgotten to redeem a promotional code/ offer?

No need to fret - submit a request by using this form. It may be necessary to cancel the order you have placed providing that the order has not already been dispatched from our system. A new order can then be made with the promotional code.

If the order has already been dispatched from the system, our Customer Service team will be unable to cancel it. However, you are more than welcome to place a new order with the promotional code applied and then refuse the delivery or return the original order for a refund. Please refer to our returns page for full details.

How can I track my order?

We'll email tracking details of your order as part of our dispatch confirmation, and we'll keep you regularly updated with information from our couriers. Your contact details are shared with the couriers who may send you SMS messages with allotted time slots of when the delivery will take place on the day.

If you haven’t provided us with your mobile number during order placement, there’s an option to add this once the goods are dispatched using the link provided in our tracking communication emails.

If you're a registered customer, you can also find these details by logging into your account and viewing your order history.

What will happen if I miss the scheduled delivery?

All deliveries will be made via courier service where either a signature will be required, or a photograph will be taken of location where the parcel has been delivered.

If you miss your scheduled delivery, the courier should leave a notification card and either re-attempt the delivery the next working day or provide you with details on how to reach your parcel at a local drop-off store. If the goods are returned to our warehouse, we’ll notify you upon receipt of these at our warehouse.

What's the exterior packaging like?

All our products are dispatched in a simple brown cardboard box. There's nothing on the outer packaging to let you (or anyone else) know where the parcel has come from.

Orders being shipped overseas require Customs Declarations fixed to the outer carton for them to process the goods and allow them to enter a particular country or state.

What if I no longer require the order?

Please take a look at our online returns policy to find out more https://www.moltonbrown.eu/store/delivery

Can I upgrade my delivery service once the order has been dispatched?

We’re sorry, once an order has been dispatched you can't change the delivery service that you originally chose during checkout.

What happens if my order arrives damaged?

No need to worry - if part or all of your order is damaged in transit, reach out to our Customer Helpline team and we will replace it in a jiffy.

In some cases we'll have to collect the damaged goods at an address that's suitable for you. This is for quality control purposes.

What happens if my goods arrive late?

If your order doesn't arrive by the intended date because of a despatch glitch or with the courier, we will be more than happy to partially/fully credit your shipping costs as long as the fault is a service failure on our part. We're not liable to credit shipping costs in circumstances out of our control (even we can't predict the weather!). Simply submit a request to our Customer Service Team using this form, and they will do everything they can to help.

If the courier has tried to deliver your parcel but for whatever reason, no one is at home to sign for it, we won't see this as a late delivery and goodwill credit will be given.

Can you ship all your products to all countries?

We can't deliver the below products because of customs restrictions within certain countries where they’re seen as hazardous because of the alcohol content. If you're shipping to a country that is on our restricted list, you’ll be notified during checkout and won’t be able to proceed until the item is removed from your basket:

• Home & Linen Mists

• Aroma Reeds

• Deodorants

• Eaux (spelt Eau on website) de Toilettes

• Eaux de Parfums

• Hand Sanitiser Gels

Do you ship to freight forwarders?

Due to re-occuring issues with goods being delivered to freight forwarders, your order may be cancelled prior to shipping.
In cases where orders are dispatched to freight forwarer addresses, our contract terminates at the point of delivery within the UK. Molton Brown is not responsible for the goods during their onward journey or for them arriving at the desired final destination.

PO Box and BFPO addresses

Unfortunately, we are unable to send items to PO BOX or British Forces Post Offices (BFPO).

How do I register for an online account?

You can register for an online account in two ways:

1. Choose the products you wish to purchase and proceed to checkout. Fill in the 'New Customer' section and complete the checkout process. We'll send you an email to confirm your online account as well as order confirmation.

2. If you don't want to place an online order right this minute (deliberating over your perfect product needs time, after all) you can select the 'Login or Register' link located at the top of the website and enter your registration details.

What are the benefits of having an online account?

By registering your details and creating an account you'll be able to keep an eye on your order history and status, keep a log of multiple delivery addresses (close at hand for when you're sending those last-minute birthday gifts), update your personal profile and your most-loved Molton Brown treats, and enjoy a speedier checkout.

If you don't want to place an online order right this minute (deliberating over your perfect product needs time, after all) you can select the 'Login or Register' link located at the top of the website and enter your registration details.

How do I log out of my account?

Once you have signed into 'My Account', the 'Login or Register' link found at the top of the website will update to 'Logout'. As soon as you've clicked this link, you will be logged out.

I've forgotten my username/ password.

Don't fret, this can be fixed in no time. Your username will be your email address. If you forgot your password, click the 'Forgotten your password?' link. A new page will pop up, asking you to enter your email address. Once you've done this, click 'Submit' and voila! a new password will be emailed to the address that matches your account username.

If you're still having problems logging in, submit a request to our Customer Service Team by using this form and they will do everything they can to help.

Can I change my password?

You can change your password at any time from within 'My Profile' when you're logged into your account. Simply select 'Change my Password' and follow the onscreen steps.

I can't seem to access my account.

Not to worry, just submit a request to our Customer Service Team by using this form and they will do everything they can to help. If you're sure that you've already set up an online account, you could try the 'Forgotten your password?' link instead.

How do I change my account details to update my new email address?

Your account username (your email address) is the unique identifier for your online account, also used as the means of communication for any online orders that you may place.

For security purposes, we are unable to change the login information for your online account. This is to protect any saved information you may have stored within your existing account, including addresses and saved payment details.

Should you wish to use an alternative email address, we kindly request that you set up a brand new account. This will mean that you will no longer have visibility of your order history or any previously saved information.

We apologise for any inconvenience caused.

How do I add or change an address in my address book?

You can add or remove an address or change one that exists already once you have signed into 'My Account' from within the 'Address Book' section.

How do I join your mailing list?

Welcome aboard! You can keep up-to-date with our latest news by signing up here. Otherwise, you'll have the option of joining our guest list when you're placing an order or registering for an online account. If you feel later on that you'd rather not receive our newsletters, you can opt out.

How do I unsubscribe from your mailing list?

If we're not your cup of Earl Grey (or perhaps your Inbox is full to bursting), you can unsubscribe in two ways:

1. Click the 'Keeping in Touch' link found in all our emails. This allows you to unsubscribe from our mailing list. If you think you'd miss us terribly, it also allows you to update how often you'd like to receive our newsletters so you can reduce the number of emails without saying Cheerio completely.

2. If you're a registered customer, you can change your preference or unsubscribe from within 'My Account' and 'Email Preferences'. Simply de-select the newsletter check box on the final checkout page when you're placing your order.

Once opened, how long are your products safe to use?

Our products don’t have expiration dates printed on the packaging, but they do have a period-after-opening (PAO) symbol. A PAO symbol tells you how many months you can use the product after opening This is what it looks like on our packaging:

Most of our products have a PAO of 12 months except for our Skin Care items, which are usually six months. If you’re not sure, it’s best to check the symbol on each individual product.

Our Eaux de Parfum, Eaux de Toilette and Deodorant Sprays do not need a PAO, as these types of products will not age during normal use (i.e. if you’re using the product as recommended and storing it in a cool, dry place).

Are your products safe for children?

All our products contain ingredients of the highest quality and at levels that are globally recommended for safe use (however they are not formulated for children under three). We also carry out an extensive product safety testing process.
Molton Brown is fully compliant with the EU cosmetic directive and all other leading cosmetic regulations globally.

I'd like to become a product tester for Molton Brown. Can I do this?

We test our products using a reputable third party test house with professionals who are highly trained. This means we have efficient and accurate information to meet our business needs.

Can I use Molton Brown products if I have a nut allergy?

We manufacture some products at our facility which contains nut derivatives and all of our Body Lotions contain macadamia nut.
If you are aware that you’re allergic to nuts/nut derivatives, we recommend that you always check the ingredients list on the back of pack for these ingredients before using any products. You should always check the ingredient list on the back of pack for the most up-to-date information.
If there are ever any uncertainties, we recommend that you ask your GP before you use our products.

Are your products paraben-free?

You’ll be pleased to hear that our products are paraben-free.

Are your products sodium laureth sulfate (SLES) free?

We choose to use SLES in our products as we only use ingredients that are safe and legal for cosmetic products around the world.
SLES (Sodium Laureth Sulfate) belongs to a family of ingredients called surfactants, which create foam and cleansing action. It’s often confused with SLS (Sodium Lauryl Sulfate), which is known to cause irritation. SLES is a milder surfactant than SLS and is more suitable for beauty products as it’s kinder to skin.

How do I look after my Molton Brown Candles?

Our leaflet which comes with our Scented Candles is full of very useful hints and tips to help you get the most from your candle and will ensure your safety.
Wick trimming is important to maintain the best burn and we advise to trim the wick to approx. 3-5mm prior to each lighting. We also recommend burning for a minimum of 4 hours (or until the top pool of wax is completely molten to allow for a nice even burn).

What are the burn times for your candles?

Our Mini Candles burn for up to 10 hours, Signature Candles up to 40 hours and our Luxury Candles will burn up to 60 hours.

Is there a reason for a candle to burn more quickly?

The burn time provided for our candles is an estimate and can be impacted by a number of factors, including

• The temperature of the room – if it’s placed in a warm environment the flame will burn through quicker

• The proximity of other heat sources – if it’s close to a heater/radiator/other burning candle it will increase the burn rate

• Duration in which the candle is burned each time. The longer a candle is left to burn, the rate in which the wax burn increases. We advise in our accompanying leaflets to burn for a minimum of 4 hours (or until the top pool of wax is completely molten to allow for a nice even burn)

• Length of wick(s) – longer wicks will have bigger flames and will speed up the burn time. To make sure our candles burn slower and more evenly it’s important to keep the wick trimmed short at all times. Keeping the wick at a maximum of 3-4 mm will keep flame levels to a minimum and reduce the rate the wax will burn. This will also reduce smoking and encourage the wick to stay central.

What wax do you use in your candles?

The wax in all our candles is a blend of paraffin wax and other waxes that help with fragrance and performance. Although levels can vary, our candles contain an average of 70 - 90% paraffin wax.

Why is there wax left in the base of my candle?

Our Scented Candles have a small layer of unfragranced extra hard wax into the base of the candle, which shouldn’t burn. This means that the candle should either extinguish itself or no longer light again while approximately 0.5 – 1cm of wax remains within the glass

How do I get the most out of my Aroma Reeds?

We estimate the diffusion time for our Aroma Reeds (or Refill) is up to four months. This may differ slightly between the different fragrances. The environment in which they are placed will impact performance/ speed in which the oil evaporates.

We suggest that the reeds themselves be turned every two weeks or so to revitalise and maintain a consistent fragrance diffusion. If oil remains after four months, we recommend safely disposing of the oil.

Are your products safe to use during pregnancy?

Our products contain a selection of essential oils of varying strengths. They’re sourced from around the world for their skin and hair benefits. During pregnancy your skin may become more sensitive, so we recommend you consult your doctor if you have any concerns.


Can I use your products during/ following chemotherapy?

Using cosmetic products while undergoing chemotherapy treatment is safe. However, during (and after) chemotherapy, your skin may become more sensitive, so we advise you consult your doctor if you have any concerns.

I have an issue with my product – what should I do?

If you have concerns with any of our products, get in touch with our Customer Service Team here who will be happy to help.

I am having difficulty with the pump on my product

As the volume reduces in the bottle or if it’s had a bumpy journey on the way to you, an air bubble can form at the bottom of the pump dip tube, which means that drawing up the product becomes more difficult.

There are a few ways to resolve this:

• Shake the bottle so that the bottom of the dip tube is immersed in product again

• Tap the bottle to remove the air bubble

• Remove the pump top by unscrewing it from the bottle and then replace it

Why is my favourite product discontinued? What can I use now?

Whilst we appreciate that the discontinuation of a beloved luxury can be disappointing, it’s part of how we grow as a brand and it allows us to offer you exciting new products. We understand that our collections have many loyal devotees, so we assure you that the discontinuation of any product is never taken lightly. We make sure to review our collections carefully before discontinuing the line.

You’ll be able to discover alternative fragrances in-store where a Team Member will be happy to introduce you to our fragrance library. Alternatively, you can get in touch with our Customer Service Team who will be happy to help.

Can I buy pumps for my shower gels?

Our Bath & Shower Gel is elegantly packaged in a Boston Round bottle made from recyclable PET plastic, with a non-recyclable flip top lid. These lids allow you to easily control the amount of gel you’d like to use. They make excellent travel companions; you can now purchase the Molton Brown Pump Dispenser separately in-store and online.

Are your products suitable for vegans?

We’re proud to be a 100% vegetarian and certified cruelty free brand. We do use some non-vegan ingredients in our formulas, including beeswax, milk, shellac and ambrettolide. If you’re concerned about a particular product, please reach out to our Customer Service team who are more than happy to help. You can also find out more about our formulas here.

I have very senstive skin - are your products right for me?

For those who have sensitive skin, on the whole we would sadly not suggest that our bath and body products will suitable for you. Our products are very highly fragranced, which is broadly advisable to steer away from if you have sensitive skin.
Our Home Collection which include Candles and Aroma Reeds may be a wonderful way for you to self indulge in our fragrances, without concern over skin sensitivity.

What are the pH levels of your products?

Most of our Bath & Shower Gels have a pH of 5.0 - 5.5.
Bath & Shower Gels with suspended particles, such as Mesmerising Oudh Accord & Gold and Limited Edition Christmas collections, have a pH of 6.2 - 6.5.
Our Body Lotions have a pH of 5.0 - 6.0.

Can I use Molton Brown Products with my septic tank?

Using our Bath & Shower Gels should be no different to using other cleansing products that wash through your waste pipes. Unfortunately, we don’t specifically test our products for use in septic tanks but if you have concerns, we recommend that you reach to the relevant waste water disposal company for reassurance.

What is the Leaping Bunny?

The Leaping Bunny by Cruelty Free International is the globally recognisable gold standard for cruelty free cosmetics, personal care and household products and being approved demonstrates that a brand is genuinely committed to helping end animal testing.

Molton Brown believes that beauty and household products should be cruelty free. All of our cosmetics, personal care products and household products are approved by the Cruelty Free International Leaping Bunny. A global programme, Leaping Bunny requires cruelty free standards over and above legal requirements. We adhere to a fixed cut-off date policy and proactively monitor our suppliers to ensure that our products continue to adhere to the Leaping Bunny criteria. Our supplier monitoring system is also independently audited.

For more information about Cruelty Free International, Leaping Bunny and Leaping Bunny criteria, please visit www.crueltyfreeinternational.org

Do you test on animals?

Since our beginning in 1971, we always has and always will be cruelty free. We’ve never tested our ingredients or products on animals, anywhere in the world, nor do we outsource it to anyone.

This complies with EU Cosmetic Regulations (EC) No 1223/2009 and the testing bans on finished cosmetic products (11th September 2014), as well as ingredients or combination of ingredients (11th March 2009).

We’re also proud to be Leaping Bunny approved since 2012. The Leaping Bunny programme demonstrates that a brand is genuinely committed to removing animal testing from its supply chain.

Why have you chosen aluminium for your refillable Bath & Shower Gel bottle?

Our Infinite Bottle for Bath & Shower Gel is made from recycled aluminium (excluding pump) which reduces energy use by 95% and CO2 emissions by 83% compared to virgin aluminium. It’s also a safer option to use in wet, slippery surfaces like the shower.

Why have you named your bottle ‘Infinite’?

We chose the name as aluminium is infinitely recyclable and you also can top up this bottle again and again with our selection of Bath & Shower Gel Refills, reducing your plastic footprint by 63% compared to our standard plastic bottles (a total of 1 x 300ml and 1 x 100ml plastic bottles).

Will the bottle tarnish over time? Can I leave the Infinite Bottle in my shower cubicle? Will it rust/corrode?

Over time and with regular use, it’s expected that your bottle might have natural wear and tear, such as scratches. If scratches are deep enough to expose the metal beneath, the protective layer could cause oxidisation in the form of a white residue. However, oxidisation doesn’t impact how the bottle works and it’ll still be suitable for refilling with your favourite Bath & Shower Gels.

What is the lifespan of the refillable bottle?

We’ve designed our aluminium refillable bottle with longevity in mind, allowing you to refill them time and time again.

I don’t have/ wish to buy an Infinite Bottle can I reuse my plastic/glass bottle or another bottle I have?

We currently offer Bath & Shower Gel Refills for our most iconic fragrances, but it’s perfectly fine to use them to top up your plastic bottles.

Can I recycle the Infinite Bottle and pump?

If you feel the time is right, which we hope won’t be too soon, you’ll be glad to know aluminium is infinitely recyclable, meaning it can be recycled time after time without losing quality. As our pumps are made from mixed materials, they are not able to be recycled at home, so pop it into your general waste.

Why are there only 3 options of Bath & Shower Gel in the Infinite Bottle?

We focused our Bath & Shower Gel Refills on our three iconic fragrances: Re-charge Black Pepper, Fiery Pink Pepper and Coastal Cypress & Sea Fennel. However, we’re already working on extending this refillable format across more of your favourite fragrance collections – watch this space!

Will the aluminium bottle become slippery/no grip when used in a shower?

We have designed our Infinite Bottle so that it fits nicely in the palm of your hand. Despite its 400ml capacity, the width is roughly the same of our 300ml plastic bottles, so you should be able to hold it firmly and securely.

Why have you packaged the Infinite Bottle in a card box? Is the packaging recyclable?

We want to ensure that our Infinite Bottle is protected during transit, which is why we have packaged it in a cardboard box. The paper used for the recyclable outer carton and tag is made from 40% recycled materials and 15% argo-industrial waste, consisting of upcycled plant by-products from the food and drinks industry.

Will I make future savings when refilling my Infinite bottle?

The Recommended Retail Price (RRP) per ml for a 300ml Bath & Shower Gel in a plastic bottle is £0.083. The RRP per ml for the Infinite Bottle is £0.095 (on the first fill which is the one you’ll initially purchase). However, the RRP per ml for a Bath & Shower Refill pouch is just £0.07 so you will save in the long run.


I heard aluminium is very energy/ CO2 intensive. Is the Infinite Bottle really sustainable?

We are very conscious of the energy and CO2 implications of using aluminium as a material, which is why our refillable bottle is made from 100% recycled aluminium (excluding pump). This reduces energy use by 95% and CO2 emissions by 83% compared to virgin aluminium.

The bottle is a lot more expensive than your 300ml plastic bottles. Why?

The Recommended Retail Price (RRP) per ml for a 300ml Bath & Shower Gel in a plastic bottle is £0.083 and the RRP per ml for the Infinite Bottle is £0.095 (on the first fill which is the one you’ll initially purchase). However, the RRP per ml for a Bath & Shower Refill pouch is just £0.07 so the aim is that you will save in the long run.

Is it dishwasher safe?/ How should I clean my Infinite bottle?

To keep your refillable bottle in tip-top condition, regularly use a soft, damp cloth to remove any watermarks and avoid any stubborn build-up. Don’t use cleaning products as they may damage the protective outer layer which helps to prevent oxidization.
There’s also no need to clean the bottle in between refills if you’re using the same Bath & Shower Gel product. However, if you fancy a change of fragrance with your next refill, complete the following steps using only cooled boiled water:

1. Unscrew and remove the pump dispenser
2. Rinse the outside of the pump with water
3. Submerge the dip tube of the pump in a separate clean bowl/glass of water (it’s important that the dip tube remains submerged to prevent unwanted foaming)
4. Use the pump top to fill the tube to remove any product residue (this may take approx. 10-15 pumps)
5. Rinse the inside of the Infinite Bottle with water until all foam has gone
6. Allow the Infinite Bottle and pump to completely air dry
7. Replenish your bottle with your favourite Bath & Shower Gel Refill
8. Replace and screw the pump back on
9. Bathe or shower in your deeply cleansing and long-lasting scent

Where can I find recycling instructions for your product packaging in France?

To find out how to sort your waste or locate your nearest collection sites, visit www.consignesdetri.fr

Is your manufacturing facility Carbon Neutral?

We’re pleased to share that our UK manufacturing facility, where we proudly manufacture approximately 85% of our products, is now carbon neutral. To reduce carbon emissions, 100% of our electrical energy from renewable sources and redeveloped our shampoos to cold-mix formulations to avoid heating fuel to warm our mixing vessels. We constantly review this process and continue to work closely with our Climate Expert partners who support the evolution of our sustainability journey.

Are your corporate gift boxes recyclable?

As true believers that luxury and sustainability work hand in hand, we’re committed to making packaging that’s good for the environment whilst making you feel good about using them. That’s why our gift boxes that are fully recyclable. To do this, we’ve had to replace the magnet fastening with tabs on both our four- and six-bottle boxes. We’d like to reassure you that the composition and dimensions of the new boxes remain the same as the previous ones.

What are your plastic bottles made from?

Most of our 300ml plastic bottles are made from at least 50% rPET (recycled polythylene terephthalate) – a cleaner, recycled plastic which is more sustainable than regular PET bottles. This reduces our use of virgin plastic by the equivalent weight of approximately 6.2 million Molton Brown 300ml bottles per year.

What is your Return, Recycle, Reward In-Store Initiative

Here’s how it works: Return: Bring your empty Molton Brown plastic bottles to a designated store and pop them into the allocated recycling bin. Recycle: This collection is sent to the Cleantech recycling facility during a stock delivery, keeping our carbon footprint as low as possible. Cleantech recycle our caps, pumps and bottles - turning these into plastic resin, which in the UK is used for many purposes, from moulding new plastic bottles to crafting shoes and building roads – a kinder way of giving back to the earth and nurturing its resources. Reward: As a thank you from us, enjoy 10% off when you return a 300ml bottle or bottles that add up to 300ml (reward excludes returns to outlets) Available in all Molton Brown in the Uk & Irealand. Terms & Conditions apply, click here for more information.

Do you offer refills?

Our refillable programme is part of our ever-evolving sustainable journey to help reduce plastic consumption and waste. As strong believers in positive luxury, we’re committed to doing good for the world around us while making you feel good about using our products. We are pleased to offer refill pouches for both our Hand Wash and Body Wash collections, featured in our best-selling fragrances, as well as refill solutions for our Aroma Reeds that feature as part of our Home Fragrance Collections.

Can you donate to our Charity?

Doing our bit for the community is important to us and we're really proud of our long history of supporting worthwhile causes. Recently, we decided to help charities that were close to the hearts of our employees.

Currently, we’re partnered with The Prince’s Trust. Founded by King Charles III, this is an inspiring organisation dedicated to helping disadvantaged young people in the UK. As well as fundraising, our teams get involved on a personal level by reviewing and giving advice on CVs and cover letters.

This collaboration stays true to our values which have remained the same for over 50 years, championing individuality, diversity and an openminded attitude.
You can learn more about their incredible work here.